Lilibets' Privacy Policy

Lilibets (referred to as "we", "us", or "the platform") takes your privacy very seriously. This Privacy Policy explains what data we collect when you use the Lilibets website and services, why we collect it, and how it is used.

This Privacy Policy applies to all services, websites, and mobile platforms operated by Lilibets. By using our services, you consent to the collection and use of your information as described in this policy.

We understand the needs of users in Bangladesh and follow international standards to ensure their digital security. Our Privacy Policy is built in accordance with GDPR and other international data protection regulations.

Lilibets collects two types of information — what you provide directly, and what is gathered automatically through your use of our services.

Directly Provided Information

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, mobile number, residential address.
• Identity Verification Documents: Photos of your national ID, passport, or other government-issued documents (for the KYC process).
• Financial Information: Mobile Pay/Nagad/Rocket number (for payment processing — we do not store full card numbers).
• Communication History: Your conversations with our customer support team.

Automatically Collected Data

Lilibets uses your data only for specific, legitimate purposes. We never use your information for unnecessary or unrelated activities.

• Account Creation & Management: For registration, login, and overall management of your account.
• Identity Verification (KYC): To verify identity in compliance with international law and licensing requirements.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To address your questions and resolve any issues you may have.
• Promotional Communications: To keep you informed about bonuses and offers, subject to your consent.
• Fraud Prevention: For account security and anti-money laundering purposes.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Compliance: To meet regulatory requirements and fulfill legal obligations.

Lilibets never sells your personal data. However, information may be shared with third parties in limited and specific circumstances.

Data Sharing Circumstances

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
• Game Software Providers: Only the minimum data necessary to operate the games.
• Identity Verification Services: Authorized third parties for completing the KYC process.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Anti-Fraud Services: Authorized service providers engaged in fraud detection and prevention.

All third parties are required to comply with our privacy standards and may only use your data for the specified purpose. Lilibets does not share your information with advertisers or any unrelated commercial entities.

Lilibets uses cookies and similar tracking technologies to enhance your browsing experience and ensure the proper functioning of our services.

Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how our site is used (non-personally identifiable data).
• Security Cookies: To prevent CSRF attacks and protect your session.

You can manage or delete non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.

Lilibets employs industry-leading technical and organizational measures to protect your data. Our security practices are reviewed and updated on a regular basis.

• 256-bit SSL/TLS Encryption: Every data transfer is completed through encrypted channels.
• Data Encryption (At-Rest): Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• 24/7 Security Monitoring: Automated systems monitor for suspicious activity around the clock.
• Access Controls: Only authorized personnel are permitted to access specific data on a need-to-know basis.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Backup: Your data is protected through secure, encrypted backup systems.

That said, no system is 100% impenetrable. If you believe your account has been accessed without authorization, contact us immediately at support@lilibets.app.

Lilibets only retains your data for as long as it is necessary or legally required.

Once the retention period expires, data is securely deleted or anonymised.

Lilibets believes every user should have full control over their own data. Under international data protection laws, you have the following rights.

Lilibets strictly does not serve anyone under the age of 18. Our platform is for adults only, and we do not knowingly collect or process data from minors.

If we become aware that a minor has created an account, it will be suspended immediately and all associated data will be securely deleted.

Lilibets may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date.

For significant changes, we will notify you via your registered email or through a notice on the site. Continued use of our services after any changes constitutes your acceptance of the updated policy.

To view a previous version of our Privacy Policy, send a request to support@lilibets.app — we will provide an archived copy.

For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection team.

• Email: support@lilibets.app
• Response Time: Monday–Saturday, 9:00 AM – 11:00 PM
• Response Period: Usually within 2–5 business days

We take every complaint seriously and work to resolve it promptly. Your privacy is not just a legal obligation for us — it's our responsibility.